Questions, answered
The things people ask us most. Can’t see yours? We’re only a message away.
How much is delivery?
UK delivery is £3.95, and free on orders over £30.00. We dispatch within 1–2 working days and most parcels arrive within 3–5 working days.
Do you deliver outside the UK?
Not just yet. We’re starting with the UK, but get in touch if you’d like something sent abroad and we’ll see what we can do.
Can you gift wrap my order?
Yes! Tick gift wrapping at checkout (£2.50) and add a personal note. We never include prices in the parcel.
Can I send it straight to someone else?
Of course. Just put their name and address in the delivery details at checkout. Your confirmation email still comes to you.
How do I use a discount code?
Enter it in the discount box at checkout and the saving appears before you pay. New here? Join the mailing list at the bottom of any page and we’ll email you a personal 15% off code.
Can I return something?
Yes, within 14 days of delivery for unused items in their original packaging. Opened soaps, bath salts, lip balms and dog treats can’t be returned for hygiene reasons unless they’re faulty.
How do I track my order?
We email you a tracking link as soon as your parcel is on its way. You can also look it up any time with your order reference and email.
How can I pay?
By card, Apple Pay or Google Pay. Payments are handled securely by Square, so we never see your card details.
Something’s sold out. Will it come back?
Usually, yes. Tap “Notify me” on the product page and we’ll email you once when it’s back.
What is the Daily Glow?
A free daily ritual on London time: a morning affirmation, a one-tap vibe and song, a minute of breathing, and an evening note in your gratitude jar. Finish any three and the day counts. Sign in to save your three good things.
Do I need an account to order?
No, you can check out as a guest. An account lets you see your orders, save favourites and keep your gratitude jar.